Yes! You can request an instant quote from our Estimate page: https://timebackmaids.com/estimate/. Just fill out a short form with your home size and the services you need, and we'll send pricing and availability the same business day.

If you prefer to speak with a person, call or text us at (214) 489-7002 and we'll be happy to schedule your appointment.

You have two options: (1) give us a temporary, one-time code that we can use to disarm the alarm when we arrive and re-arm it when we leave, or (2) disarm the alarm yourself before our visit and re-arm it once we've finished.

Your security is our priority: we never share your code with third parties, and we'll remove it from our system after the visit if you prefer.

You can cancel or reschedule at no cost with at least 24 hours' notice. Just call or text us at (214) 489-7002, or email info@timebackmaids.com.

Cancellations with less than 24 hours' notice may incur a 50% charge, since we've reserved our team's time and turned down other appointments.

Before your visit: text us at (214) 489-7002 letting us know what you'd like to add (interior window cleaning, inside of refrigerator/oven, laundry, etc.) and we'll adjust the price and time reserved.

During the visit: let the team lead know and we'll confirm whether it can be completed within the scheduled time, or if an additional appointment is needed.

We offer four main packages: Standard Cleaning (recurring maintenance), Deep Cleaning (first visits or homes needing extra attention), Move-In / Move-Out Cleaning, and Post-Construction Cleaning.

All packages include bathrooms, kitchen, common areas, and bedrooms. You can add extras such as interior of appliances, interior windows, closet organization, or laundry.

We offer a 100% satisfaction guarantee. If anything doesn't meet your expectations, let us know within 24 hours of the service and we'll return at no cost to make it right.

Your feedback matters: every visit ends with a final walkthrough, and your comments help us keep improving.

Yes. TimeBack Maids carries general liability insurance that protects your property in the unlikely event of an accident, and our team is bonded for additional peace of mind.

We're happy to share our certificate of coverage if you'd like to see it.

Yes. We arrive with everything needed: professional-grade cleaning products, clean and sanitized microfiber cloths, HEPA-filter vacuums, and dedicated mops for each area.

If you'd prefer that we use a specific product you already own (for allergies, delicate surfaces, or personal preference), we'll gladly use it at no extra cost.

Yes. For day-to-day cleaning we use professional products that are safe around children and pets once the surface is dry.

For specific tasks such as disinfecting bathrooms, removing mold, or treating tough stains, we use regulated products sold at trusted retailers like Home Depot. These are applied in very small amounts, only where they are needed, and always with proper ventilation.

If anyone in your home has allergies or chemical sensitivity, please let us know when booking and we'll adjust the products we use during your visit.

The time depends on the type of cleaning (Standard, Deep, Move-In/Out, or Post-Construction) and on the size and number of areas being cleaned in your home.

We define the exact time when we prepare your quote: with the details of your home we give you an accurate estimate so you can plan your day with confidence.

No, you don't. Most of our clients prefer to leave us a key, garage code, or smart-lock code so we can clean while they're out.

Our team is trained and trustworthy, and we'll notify you when we arrive and when we finish. If you prefer to be home, that's perfectly fine too.

We accept credit/debit card, Zelle, and cash. Payment is collected the day of service, once the cleaning has been completed to your satisfaction.

For recurring clients we can securely save your preferred payment method so you don't have to enter it for every visit.

We serve the north Dallas–Fort Worth metro area, based in Celina, TX. Our main service area includes Celina, Prosper, Pilot Point, Anna, Melissa, and nearby communities.

If your city isn't listed but you're in north DFW, call us at (214) 489-7002 — we can often accommodate nearby areas.

Yes. We have preferred rates for weekly, bi-weekly, and monthly cleanings. The more frequent your service, the bigger the discount compared to a one-time cleaning.

Recurring clients also receive priority scheduling and the same team at every visit whenever possible.