FAQs
Find answers to our most common questions about booking, scheduling, and our eco-friendly cleaning process. We are here to make your life easier.
Can I book an appointment directly through your website?
Yes, absolutely! You can easily schedule your cleaning service online by visiting our booking page here: https://timebackmaids.com/estimate/. If you prefer to speak with someone on our team to set up your appointment, you can always call or text us at (214)489-7001. We are here to help!
I have a home alarm system. What should I do on cleaning days?
If your home features a security system, please provide us with the access code and step-by-step instructions to disarm it upon arrival. We will make sure to securely re-arm the system when we leave. Alternatively, if you prefer, you can simply leave the alarm disarmed on the day of your scheduled cleaning.
How can I cancel or reschedule my cleaning service with TimeBack Maids?
To cancel or reschedule your cleaning, please call our office at (214)489-7001 to speak with a TimeBack Maids representative who will be happy to assist you. Alternatively, you can easily reschedule your appointment directly through the confirmation email we sent you when you originally booked your service.
How can I add extra services or request an additional cleaning?
Simply give us a call at (214)489-7001! A TimeBack Maids representative will be more than happy to help you schedule any extra cleanings or add-on services you might need. To ensure complete transparency, any additional services requested will be clearly itemized and added to your invoice, so you always know exactly what you are paying for.
What types of cleaning services does TimeBack Maids offer?
We offer a variety of services tailored to your specific needs! Our main services include:
-
Standard Cleaning: Perfect for regular upkeep (weekly, bi-weekly, or monthly).
-
Deep Cleaning: A thorough, top-to-bottom clean for homes that need extra attention.
-
One-Time Cleaning: Ideal for a quick refresh or preparing for a special event.
-
Move-In / Move-Out Cleaning: Designed for empty homes to ensure a fresh start.
-
Post-Construction Cleaning: Specialized cleaning to remove dust and debris after renovations.
What happens if I am not completely satisfied with the cleaning?
Your peace of mind is our top priority! We proudly offer a 24-Hour Satisfaction Guarantee. If you are not entirely happy with any area we cleaned, simply let us know within 24 hours of your completed service. We will gladly send a team member back to re-clean that specific area at no additional cost to you.